Noticeboard

FACE MASKS

Please wear a face mask if you have to visit the surgery for an face to face appointment with the GP or Nurse. The Surgery no longer supplies them to Patients. Thank you for your co-operation.

 Coronavirus:

If you have travelled from a globally affected area or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus.  Please do NOT leave the house.

Ring 111 or access 111 online for advice and guidance

DO NOT GO TO THE GP SURGERY.

 Prescription Collections:

Collection of prescriptions are available at the following times from the DISPENSARY window - DO NOT ENTER the surgery. 


Collection times are daily : 

11am - 2pm  and 4.30pm - 5.30pm ONLY.

Greenodd prescription collection time will currently remain at the same time - 

Friday 11.30am- 12.30pm

Thank you for your co-operation in these difficult times.

DO NOT COME INTO THE SURGERY

All telephone calls to the surgery will be triaged by reception staff and telephone appointments will be booked accordingly with a GP.

 

Cervical Screening Scam Alert

If you have received a text message claiming to be from the call and recall service advising that an overdue screening is due DO NOT call the mobile number or give out any personal details.

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.

The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU. Please click here for more GDPR information.


  

Appointments

diary_appointmentTo make an appointment please telephone our receptionist desk on (015395) 31619. Please try to give as much notice as possible so that the receptionists can do their best to give and appointment to suit you. If you think you will require extra time (standard appointments are for 10 minutes) please ask the reception staff for a double appointment.

We also have a number of appointments for more urgent requirements, which are allocated each day. If you feel you need to see the doctor for an urgent appointment, please telephone the surgery at 08:00 and request one of these appointments.

Urgent Problems

The last 20 minutes of morning and evening surgery are reserved for emergencies. Please ring first to help us plan our time. Urgent problems can be fitted in at other times as required so please make the receptionists aware of your needs and if necessary ask to speak to the doctor in practice.

Telephone Advice/Ring Back Service

Our experience shows that many patients benefit from speaking with the GP or nurse, avoiding the need to travel to the surgery for an appointment. The practice operates a “ring back” service for all patients. If you need to speak to either a doctor or a member of our nursing team, please ring during surgery hours and ask for the appropriate person to ring you back after their surgery has finished. Please note this may be at lunch time or in early evening.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website