Booking Appointments

To make an appointment please telephone our receptionist desk on (015395) 31619. Please try to give as much notice as possible so that the receptionists can do their best to give and appointment to suit you. If you think you will require extra time (standard appointments are for 10 minutes) please ask the reception staff for a double appointment.

We also have a number of appointments for more urgent requirements, which are allocated each day. If you feel you need to see the doctor for an urgent appointment, please telephone the surgery at 08:00 and request one of these appointments.

Booking your appointment via NHS-approved mobile apps

You can now book appointments online via several NHS-approved such as NHS App, MyGP or PatientAccess

Please visit your mobile application to download or alternatively click on Make an appointment online at the top of this page which will enable you to register or link your existing PatientAccess account with our Surgery.


Online Video Consultations

We can now offer patients online video consultations.  This is particularly useful for patients who have a personal mobile or computer and would prefer to undertake a video consultation from the comfort of your own home or workplace.

When booking your appointment with our reception staff, please let them know if you would prefer an online video consultation.  Our staff will check that your mobile number is current so that the doctor can easily send you a link to the online consultation via your phone.  Please make sure that you are available at the time your consultation is due to begin and have your phone ready to receive the online video consultation link.  The doctor will send you a link when he/she is ready to begin your video consultation.

Urgent Problems

The last 20 minutes of morning and evening surgery are reserved for emergencies. Please ring first to help us plan our time. Urgent problems can be fitted in at other times as required so please make the receptionists aware of your needs and if necessary ask to speak to the doctor in practice.

Telephone Advice/Ring Back Service

Our experience shows that many patients benefit from speaking with the GP or nurse, avoiding the need to travel to the surgery for an appointment. The practice operates a “ring back” service for all patients. If you need to speak to either a doctor or a member of our nursing team, please ring during surgery hours and ask for the appropriate person to ring you back after their surgery has finished. Please note this may be at lunch time or in early evening.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.  Our Lead Practice Nurse is Susan Davies.

Weekend Appointments

Did you know Weekend GP appointments are now available?

In partnership with your GP, Cumbria Health on Call (who provide our evening & weekend GP services), are offering weekend appointments at Westmorland General Hospital or Furness General Hospital.

You will be seen by a GP who has access to your medical records and who can provide the same service as your usual GP.

Healthcare Assistant appointments are also available.

Please ask reception if you would like to book a weekend appointment- you will be given the choice of Westmorland General Hospital or Furness General Hospitals.

Clinic Locations:

KENDAL: Westmorland General Hospital, Burton Road, Kendal, LA9 7RG

Use the main hospital outpatients entrance and report to CHOC receptionist.

Parking charges apply.

BARROW: Furness General Hospital, Dalton Lane, Barrow-In-Furness, LA14 4LF

Use the main entrance and report to the CHOC receptionist.

Parking charges apply.

Mum & Baby

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception Before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Chaperones Policy

It is our policy to respect the privacy and dignity of our patients. As part of some consultations a full examination may be required. All patients are entitled to have a chaperone (someone who will stay with them during the appointment) present for any consultation, examination or procedure where they feel this required or it will help them feel comfortable.

Wherever possible, if you think it would be helpful for one of our trained staff members to act as a chaperone then we would be grateful if this request could be made at the time of booking an appointment to ensure an appropriately trained member of staff is available.

If you would prefer to be examined at another time or by a health professional of the same gender as yourself please let us know and we will do our best to comply with your wishes.

You are welcome to have a family member or friend present to provide support if you wish.

Please download Haverthwaite Surgery's Chaperone Policy for more details. 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.